SHIPPING & RETURNS

When your order is handed over to a courier you will receive a dispatch confirmation email with a tracking link. Please allow 10 days to pass before getting in touch about any missing orders.

If you have ordered an item on pre-order your whole order will ship together when everything is in stock (as detailed on the product page). If you need in-stock items sooner, please place two separate orders.

Mainland UK delivery

Standard shipping to Mainland UK is £4.50 via Royal Mail 2nd Class tracked. We also offer Royal Mail 1st Class and Next Working Day Delivery via DHL (if you order before midday on a working day). Please note DHL do not deliver on weekends, so orders placed before midday on a Friday will arrive on Monday.

Free standard UK delivery applies to Mainland UK addresses only when you spend over £50.

UK orders will be shipped within 2 working days for standard delivery.

We also offer a next day DPD service in the UK for £7.50 if your order is time sensitive.

Shipping to Europe

All prices include VAT for your country, collected at checkout via the EU's Import One Stop Shop (IOSS) scheme. This means your parcel clears customs quickly and you won't be asked to pay anything on delivery.

From 1 July 2026, the EU introduced a new flat customs duty of €3 per item on all parcels shipped from outside the EU. We have included this in your shipping cost so there are no surprises when your order arrives. You will not be charged anything additional by your courier or customs authority.

USA

We have a US website at us.ettaloves.com which ships from within mainland USA.

Rest of world

International shipping costs vary depending on location and are calculated at checkout. If you don't see a rate for your destination please email help@ettaloves.com and we'll be happy to help.

All international orders will be shipped within 3 working days.

Orders delivered to destinations outside of mainland UK and the EU may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities and any additional charges for import, including import duty, formal customs entry, taxes, and levies. We have no control over these charges and cannot predict what they may be — we advise that you check any customs requirements applicable in your country before ordering.

If the recipient is different to the person placing the order, please ensure they are aware they may be responsible for additional charges on delivery.

If the recipient wishes to return the product, they must request a refund of any customs duties or tax directly with their local customs office and present proof of return.

GB VAT on orders from outside mainland UK

Where you have requested delivery to a non-mainland UK address (and outside the EU), the products will be zero-rated, i.e. with 20% UK VAT removed. This will automatically be deducted at checkout. As no VAT has been charged there is no tax to reclaim from us.

Address input errors

Please note that we will not be responsible for the cost of postage to re-send any items where the address was entered incorrectly. If you realise you've made an error in entering your details please email help@ettaloves.com as soon as possible and we will amend them providing your item hasn't already been fulfilled. If your item comes back to us because of an incorrect address we will charge to resend it.

 

Returns & Exchanges

We want you to love your Etta Loves products. If something isn’t right, here’s how returns work.

Returns eligibility

We accept returns provided the item is unused, in its original packaging, and shows no signs of damage.

To start a return, email us at help@ettaloves.com within 14 days of your order being marked as received by tracking. We’ll confirm the next steps with you.

Shipping costs

If you’re returning an item because you’ve changed your mind, return shipping costs are the customer’s responsibility, and original shipping charges are non-refundable.

If your item is faulty, we’ll cover return shipping and you can choose between an exchange or a full refund.

Faulty items

If your item arrives faulty or develops a fault, please contact us at help@ettaloves.com with photos and your order number so we can help quickly.

Refunds

Once we’ve received and checked your returned item, we’ll process your refund within 14 days to your original payment method.

Questions

If you’re not sure whether your item qualifies for a return, email help@ettaloves.com before sending anything back and we’ll guide you through it.